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frequently asked questions

How much does shipping cost?

We provide free UK & International shipping on all orders.

How long does shipping take?

Shipping usually takes 3-5 business days after processing. However, please allow 1-2 days processing for your order before we're able to ship it out.

Please note lead times can vary based on location and the independent label purchased. Please refer to each product copy for specific information on this.

Do you ship internationally?

Yes! We ship to all of our fellow wanderers around the world.

Who pays for customs duties and taxes?

The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Wandering I will not reimburse payments made for such.

Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire on your local customs office first.

I just realised I put the wrong shipping address. How do I change it?

Kindly contact us atcontactus@wanderingifashion.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped.

How long do I have to return my items?

We've wandered the world far and wide to bring you your one-of-a-kind handpicked pieces. Sorry to hear if you would like a refund, we definitely don't want you to be disappointed!

To return something, please drop a message tocontactus@wanderingifashion.com or contact us on 07534544410 within 14 days of the delivery date.

Please handle your products with care. Damages caused by improper handling aren't our responsibility.

Are returns free?

We do not currently cover the cost of return shipping. The buyer is responsible for all return costs-including shipping, duties and taxes. These are not covered and will not be reimbursed by us.

Can sale items be returned?

Items marked in sale have been reduced in price and cannot be returned for a refund.

Where do I send my returns?

We will send you the exact address in an email once we have approved your return request. Please emailcontactus@wanderingifashion.com or contact us on 07534544410.

Do you offer exchanges?

We don't offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

What payment options do you offer?

We offer a variety of payment options. We accept Visa, MasterCard, American Express, Apple Pay, PayPal.

Is it safe to purchase from your online store?

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share with any third party. Our payment options are also secured by PayPal.

How can I view my order in my currency?

Our website allows you to view our prices in various different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website.

Please note, that all our pricing and transactions are processed in GBP. The conversion rate would depend on your credit card company being used on the transaction.

I keep getting errors with my payment. What should I do?

In these cases, please try the following:

1. Contact your issuing bank as they may be blocking the transaction. Some banks prohibit cross-border transactions or your limit may be insufficient.

2. There may be processing issues due the volume of transactions or your connection. Kindly try again after a few minutes.

3. Email us at contactus@wanderingifashion.com and we will get back to you with a solution.


 

What is your privacy policy?

Wandering I greatly values each of our customer's individual rights to privacy. With a global presence, we continually work to observe compliance worldwide and deploy the best practices in protecting data and championing user privacy.

We are committed to safeguarding the privacy of our customers and users (you/your) and the Personal Information you have entrusted to us. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it.

Personal Information means information about an identifiable individual. It includes information that you have provided to us or was collected by us from other sources. It may include details such as your name and address, age and gender, personal financial records, identification numbers including your Social Insurance Number and personal references, to the extent permitted by local laws.

We will collect and process all or some of the following Personal Information about you:

  • Information you provide to us ► Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details.
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  • Our correspondence ► if you contact us, we will typically keep a record of that correspondence.
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  • Promotions ► we may request Personal Information to administer your participation in contests, sweepstakes or other promotions that we organise.
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  • Device Information ► such as information about your operating system, browser, software applications, IP address, geolocation, security status and other device information in order to improve your experience, to protect against fraud and manage risk.
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  • Marketing preference information ► details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you.
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  • Website and communication usage ► details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs, other communication data, and the resources that you access.
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  • Activities on Social Networking Sites (SNS) ► if you choose to participate in a giveaway, we will have access to the information you divulge which may include Personal Information, depending on your SNS privacy settings.
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    How is my information stored?

    Wandering I respects your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order or any pending issues.

    The information we collect includes your name, email address, shipping address and billing address. We do not store your credit card information. Wandering I will not rent or sell your name or personal information without your permission.

    How is my information used?

     

  • Consent: where you have consented to our use of your information.
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  • Contract performance: where your information is necessary to enter into or perform our contract with you.
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  • Legal obligation: where we need to use your information to comply with our legal obligations.
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  • Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
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  • Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.
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    How are cookies used?

    Wandering I does utilize cookies to help improve your site experience. This information is completely anonymous.

    How is the contract formed between you and us on site?

    Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please note that items are subject to availability.

    What items do you stock?

    We stock a mixture of vintage and independent labels from around the world. Our vintage ships directly from our headquarters in London and our independent labels ship directly from our vendors.

    Vintage/second hand clothes may hide small imperfections. We take all reasonable care to ensure that details, descriptions and prices of items are as accurate as possible.

    Prices for items may change from time to time without notice. These changes will not affect orders that have already been dispatched.

    The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.

    How do your clothes fit?

    We include the garment size as well as the models size and fit in the product descriptions so you can gauge how our products fit. If you have further questions about a specific styles fit or measurements, please reach out to us on our contact page.

    How can I feature on Wandering I?

    To sell or feature on our site or for any other additional information please drop us a message oncontactus@wanderingifashion.com

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